Delete your account

1. How to delete your account

Kitchen on Hand is made by Summit Systems LLC (“Summit Systems”). You can delete your account yourself, in the Kitchen on Hand app or on the website, or ask us to do it.

In the app (or at app.kitchenonhand.com)

1. Sign in.
2. Open the menu, then Settings → My Account (or tap your name at the bottom of the menu).
3. Scroll to the bottom and press Delete my account.
4. Read what will happen, type DELETE and press Delete my account.

If you’re signed in but not part of any restaurant, the page you see has a Delete my account link that takes you to the same place.

By email

Email support@kitchenonhand.com from the email address on your account, with “Delete my account” in the subject line. We may reply to confirm it’s you. We delete the account within 30 days of the request.

2. If you’re on a restaurant’s team

If you don’t own a restaurant in Kitchen on Hand, your account is deleted right away. You leave every restaurant team you’re on, and you’re signed out on every device.

What you entered for a restaurant — checks, counts, waste, food-safety readings, orders, notes and Feedback Hub posts — belongs to that restaurant, so it stays with the restaurant, with your name taken off it (a Feedback Hub post says “Former team member”). The exceptions are copies of orders sent to suppliers, which keep the name and email they went out with, and food-safety records from October 20, 2026 on (readings you took, signed off or voided, and cooling batches you started or stopped), which keep your name because they are the restaurant’s record of who checked the food. Earlier food-safety records have your name taken off, like the rest. To have that information changed or deleted, ask the restaurant’s owner.

3. If you own a restaurant

Deleting an owner’s account deletes every restaurant they own, so it isn’t immediate. When you confirm:

• Each restaurant you own is scheduled for deletion 7 days later, the same as deleting a restaurant from Settings. We email you when it’s scheduled and again the day before, and everyone on its team sees a notice.
• Until then everything works as usual. You can cancel any restaurant’s deletion in Settings until the day before. Cancelling any one of them keeps your account; the others are still deleted unless you cancel them too.
• On the day, everything in the restaurant is deleted from the live service — items, vendors, orders, purchase history, counts, waste, recipes, notices, calendar tasks, food-safety records, daily safety checks, Feedback Hub posts and photos (photos shortly after, at the latest by the next day’s clean-up) — and its team loses access. Copies in backups are overwritten on our database provider’s backup schedule.
• Your account is deleted once the last of your restaurants is deleted.
• If you’re also on another owner’s team, you leave it right away.
• Your plan keeps billing as usual until your last restaurant is deleted (a bill due before then covers only the days until that day), then it stops. When your account is deleted any plan still running is cancelled, so nothing more is charged.

Want to keep anything? Before the day, export your items, vendors, recipes, purchase history and waste from Settings → Import & Export on the website, and download your food-safety records from Reports → Food Safety (on a computer). Orders, counts, calendar tasks, notices and photos can’t be exported.

4. What is deleted

• Your login: email address, username, name, password, and any Google sign-in on it.
• Your memberships of restaurant teams, and any kitchen tablet PIN.
• Your notification settings and the devices set up to get your app notifications.
• Your text alerts end at once (the consent record is kept — see Section 5).
• Bug reports and suggestions you sent, with their photos.
• For an owner: the restaurants you own and everything in them (Section 3), and your billing account with us.

5. What is kept, and for how long

A few records outlive an account, each for a set time, as our Privacy Policy explains:

• What you entered for someone else’s restaurant — with that restaurant, for as long as it exists, with your name taken off — except on its food-safety records from October 20, 2026 on, which keep it (Section 2).
• Record that an account was deleted — the date and a shortened form of the address (for example m•••@gmail.com), in our operators’ log, for 2 years.
• Our operators’ activity log (team changes with the names and email addresses involved) — 2 years, then deleted.
• Record of agreeing to the Terms — which versions you agreed to, when, any arbitration opt-out, and a one-way fingerprint (a hash) of your email address: 7 years after the account is deleted, then deleted.
• Text-alert consent records — 5 years after your text alerts end, then deleted. Replies to our alerts number — 5 years, then deleted.
• Free-trial record — a one-way fingerprint (a hash) of the email address that started a free trial, not the address itself, for as long as we offer free trials, so the same trial can’t be restarted.
• Billing records — Stripe keeps payment records under its own policies, and we keep what tax and accounting law requires, typically seven years.
• Invitations — an email address a restaurant invited stays with that restaurant’s invitations until the restaurant deletes the invitation or the restaurant is deleted.
• Support emails — up to two years. Error reports and technical logs — up to 90 days.

The full list is in our Privacy Policy (“How long we keep it”).

6. Questions

Email support@kitchenonhand.com. A person reads every email.